Support when and where you need it.
Pretune Technologies not only prides itself on the quality of its solutions, but also on providing the highest level of post sales customer support to its clients. As a Pretune Technologies client, you can join the Zavanti Support Program, which provides you with instant access to our online knowledge base, user issue log, telephone technical support and webinar program.
The Zavanti Knowledge Base is the first port of call for any query you may have. Simply conduct a search using our intuitive interface for the support topic required and chances are high you will quickly discover a knowledgebase article addressing your issue.
For issues that can’t be answered through the knowledge base, you can log the question either online through our self-service portal, or by email, or get in contact with our dedicated technical telephone support team.
The Zavanti Support Program has been designed to provide you with the access and care you need to ensure business continuity.
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Service Level Agreement
The Zavanti Support Program is based on a Service Level Agreement with our client’s that guarantees a specific level of support. Clients can receive support as part of their contract with Zavanti or as ad-hoc support as required.